Newell Brands (New York)
Contract Business Analyst 2021-Present
I joined Newell Brands just after they had launched Deck OMS in the UK and Europe (on five country specific websites.
- Initially to support and trouble shoot issues during peak trading
- Support new initiatives in EMEA, such as the roll out of Yankee Candles onto eBay.
Alshaya Group (Kuwait)
Contract Business Analyst 2020-2021
I joined near the end of this project to support the rollout of Click & Collect and Home delivery order management across multiple brands that they partner with in the Middle East.
- Supporting the change management team with impact workshops for the roll out of Sterling Order Management
- Produced Visio user centric process maps to felicitate change management workshops
- Drafted change impact analysis pack for presentation to senior management team.
- Worked on the following brands - Mothercare, American Eagle, West Elm, Victoria's Secret, Bath & Body Works.
Dixons Carphone
Contract Business Analyst 2013–2019
Full project life cycle support for the replacement of the current forecasting and replenishment system with Oracle RPAS (RDF & AIP).
- I joined the team shortly after the board had signed of the project.
- I worked on extensive requirements definition exercise so that we could clearly define what was expected to be delivered by the third party vendors (Oracle and JDA)
- I also worked on the definition of AS-IS and To-Be process mapping using Visio. This allowed the mapping of the functionality of the packages to the processes and identify changes the needed to be made. The To-Be processes went down to SOP (system operating procedure level), these helped to define the training and testing deliverables.
- I attended many months of supplier workshops to help facilitate the definition of how the new packages would be used and what the gaps were.
- I built a full set of interfaces (about 60 files) that allowed the business to use a test system with real data a few years ahead of when the integration team would be able to deliver it. This allowed us to execution the solution over a two-month period using real world sales data.
- I worked with the test team to ensure the test approach documentation was in line with the program deliverables.
- I helped to developed the UAT test scripts and ensured they were loaded into Jira for execution.
- I managed through the UAT test phase running a daily stand up for all the users.
- I supported the project through the roll out stage.
Royal Mail
Contract Business Analyst 2012–2013
Definition of requirements for a new vehicle tracking solution, required the extensive running of workshops and engagement with potential vendors.
- This required a number of requirements gathering techniques to be applied across a wide range of stake holders.
o Key stakeholder workshops to gain agreement on project direction
o Individual interviews, group workshops and workplace shadowing for detailed requirements gathering
- Due to the scale of the project I had to work with the procurement department to ensure we complied with the relevant legislation.
- This required the visit to many Royal Mail sites around the country.
- I also supported on the change to the software in the PDA carried by the postmen.
o Producing visio process flows
o Working with third party implementation partners
Dixons Carphone
Contract Lead Business Analyst 2010–2011
Set of small quick win projects to leverage investment in existing replenishment solution. Full end-to-end engagement with both internal and 3rd party development teams.
- Worked with a set of business experts and external commercial mathematicians to enhance existing systems.
- Worked with solution architects and product specialists to design solutions to meet these requirements
- Worked with both onsite and offshore developers to deliver the required solutions
- Supported the business users through UAT and roll out.
Argos
Contract Lead Business Analyst 2004–2010
Lead Business Analyst on a series of replenishment optimisation projects.
Implementation of Oracle AIP & RMS, primarily working on the forecasting side (demand forecast from I2 Demand Planner into AIP).
Allders Department Stores
Contract Lead Business Analyst 1999–2004
Implementation of warehouse systems Catalyst WMS and a bespoke carpet warehouse management system. Also paragon delivery vehicle routing software.
White Waghorn
Contract Business Analyst 1997–1999
Year 2000 mainframe customer order management and stock allocation programme. - For their client Allders
Education
Scrum Alliance
2020 Certified Scrum Master
The University of Glasgow
2001 – 2003 Executive MBA
The Open University
2006 – 2010 Post Grad Diploma – Managing Software Projects
Stirling University
1986 – 1989 BSc Computer Science and Management Science
edX – MITx
2017 – Supply Chain Fundamentals